Refund & Cancellation Policy
Effective Date: July 28, 2026 — This Policy forms part of our Terms & Conditions.
This Refund and Cancellation Policy ("Policy") sets forth the legally binding terms governing the circumstances under which Mena Editors Network ("the Organisation") will consider and process refund requests submitted by Members or applicants ("the Claimant"). By completing a payment transaction through the Platform, you expressly acknowledge that you have read, understood, and agreed to this Policy.
Article 1 — General Principle of Non-Refundability
1.1 As a general and overriding principle, all Fees paid to the Organisation are strictly non-refundable once the corresponding Service has been rendered, access has been granted, or a membership status has been activated, whether in full or in part.
1.2 The exceptions enumerated in Articles 2 through 4 below constitute the exclusive circumstances under which a refund may be granted and shall be construed narrowly. No other grounds for refund shall be recognised.
Article 2 — Membership Fees
2.1 Membership fees paid in connection with an application that is subsequently rejected by the Organisation on eligibility grounds shall be refunded in full within fourteen (14) business days of the rejection notice, to the original payment method.
2.2 Where a Member can demonstrate, with documentary evidence, that a duplicate payment was made in error (e.g., double-charged on the same invoice), the excess amount shall be refunded upon verification, within seven (7) business days.
2.3 Membership fees paid for an approved and active membership are non-refundable under any circumstances, including but not limited to: voluntary withdrawal, change of profession, relocation, or dissatisfaction with benefits.
2.4 Renewal fees are likewise non-refundable once payment has been processed and the renewal period has commenced.
Article 3 — Course & Certificate Fees
3.1 Fees paid for certificate issuance or course enrollment are non-refundable once: (i) the certificate has been generated and/or issued; or (ii) access to course materials has been granted to the enrolled Member.
3.2 In the event of a verified technical failure on the Organisation's part that permanently prevents certificate generation or course access, the Member shall be entitled, at the Organisation's sole election, to either: (i) a full refund of the applicable Fee; or (ii) re-issuance of the certificate or restoration of access at no additional cost.
Article 4 — Conference Attendance Fees
4.1 A Member who has registered and paid for conference attendance may request a full refund provided that a written cancellation request is submitted to the Organisation no later than fourteen (14) calendar days prior to the scheduled event date.
4.2 Cancellation requests received within fourteen (14) days of the event shall not be eligible for a monetary refund. At the Organisation's discretion, and without creating any legal obligation to do so, the paid registration may be credited toward a future event of equivalent value.
4.3 In the event that the Organisation cancels a conference event for any reason, all registered and paid attendees shall receive a full refund automatically within fourteen (14) business days, with no further obligation on the part of the Organisation.
Article 5 — Refund Request Procedure
5.1 All refund requests must be submitted in writing and must include: (i) the Claimant's full name and registered email address; (ii) the invoice number or transaction reference; and (iii) a clear statement of the grounds for the refund claim.
5.2 Refund requests should be directed to:
- Email: [email protected]
- WhatsApp: +905435771977
5.3 The Organisation shall acknowledge receipt of a refund request within five (5) business days and shall communicate its determination within fourteen (14) business days thereafter. Approved refunds will be processed to the original payment instrument only.
5.4 Refund amounts are exclusive of any transaction fees, currency conversion fees, or charges levied by the Claimant's bank or payment provider, which shall be borne solely by the Claimant.
Article 6 — Chargebacks & Payment Disputes
6.1 The Claimant agrees to contact the Organisation directly and exhaust the refund procedure set out in Article 5 before initiating any chargeback or payment dispute with their bank or payment provider.
6.2 Initiating a chargeback without prior written notice to the Organisation, where the underlying charge is legitimate and consistent with these Terms, shall constitute a material breach. The Organisation reserves the right to contest any such chargeback and to suspend the Claimant's account pending resolution.
Article 7 — Governing Law
This Policy shall be governed by and construed in accordance with the laws of the jurisdiction in which the Organisation is incorporated. Any disputes arising from or related to this Policy shall be resolved in accordance with the dispute resolution provisions set out in the Terms & Conditions.